Standard Production Time: Lead times and rush charges are based upon the receipt of final art approval and complete order instructions – not when an order is submitted. Art that is not output-ready usually requires additional lead time. Always allow time to acquire art and proof approval. Production begins the business day following receipt of PO and approved, output-ready art. Art that is not output-ready requires additional lead time. Production lead times are based on orders up to 5,000 pieces. For larger quantities, call for production times.
Custom dies require 3 additional work days. Packaging requires additional production time determined by the type of packaging required.
Order with Production Proof: Production time following proof approval is 5 days. Rush options are available.
Rush Orders: Contact us for order verification. All order details, including PO, output-ready art, shipping instructions, and payment arrangements must be received by Noon Pacific Standard Time (3pm EST). Art must conform to our Art Check List. See product options for rush service availability. FREE PDF 'Paper' Proof sent for reference ONLY. Add one day or $50 for PDF approval if required. Quantities over 2,500 may incur additional charges.
Rush charges cover any special handling, overtime and other factors necessary to meet a rush schedule. Order changes made after an order is submitted will affect delivery dates and rush charges may be incurred to maintain scheduled ship date. Additional rush charges, when required, are $50 (minimum) per day rushed.
Pricing: All prices include up to a four color imprint but exclude a set-up fee. CounterPoint® prides itself on offering consistently competitive pricing; but, all prices are subject to change without notice. Please contact your Product Specialist for an aggressive BottomLine™ quote.
Terms: Standard credit terms are Net 30 upon approved credit. A signed credit application is required. Terms for credit card payments are Net 10. Credit card payments received after 10 days from the invoice date will be subject to a 1½% receivable carrying charge. Late payments will incur a 1½% per month late fee. Prepayment of initial order may be required.
Marketing: It is our practice to use overruns for samples and product images in our advertising. If this is not acceptable, please indicate this to us in writing.
Cancelled Orders: If an order is cancelled, you are responsible for charges incurred up to the point of cancellation.
Returns: Authorization is required prior to return of product. Unauthorized returns will not be accepted. No credit will be issued for product that cannot be returned.
Multiple Destination Charge: CounterPoint® will ship to separate locations for $12.50 per location. If specific instructions are received within three days of shipping, a $18.75 charge per destination will be applied. Not-standard case-packs will incur additional charges.
Custom Dies: Die/handling charge is usually $400, but may be more depending on the size and complexity of the pattern. All dies created by us remain factory property.
Packaging: Standard CounterPoint® packaging is in bulk. Special unsealed poly bagging with a standard 2 mil. poly bag is $.25 per piece. To include a supplied insert or label, please add $.075. CounterPoint® will quote most types of standard packaging including shrink wrap and custom retail packaging. Packaging will increase required lead time. Projects requiring non-standard case packs will incur additional charges.
Minimum Order: Minimum order is 250 pieces unless otherwise noted. See Page 9 for qualifying 25 Piece Minimum products. If an order is submitted for less than the minimum quantity, a below minimum charge of $250 is applied. Fabric mat spot color minimums are: 250 for 1-2 colors, 500 for 3 colors, 1000 for 4 colors, and 2,500 for 5 colors.
Shortages & Overages: All orders are subject to 5% over or under run.
Co–Op Programs: Co-op programs are happily considered. Contact your Product Specialist with details and CounterPoint® will develop a program to fit your needs.
Job Changes: Job change orders that occur once a project is in our system may incur additional or duplicate charges as applicable. Changes may also affect scheduled delivery dates. To avoid additional charges or delays, nail down all loose ends prior to job submission.
Shipping: F.O.B. Nevada. In accordance with the shipping terms of F.O.B., the responsibility of an order transfers to the customer when the order is shipped. Claims for shipping damage MUST be made by the customer when the shipment arrives. CounterPoint® accepts no responsibility or liability for carrier-caused delivery delays, problems, or product damages.
Box Weights: Box weights may vary depending on the actual raw materials used. Some variation is normal and expected.
Important Note: Lead times and rush charges are based upon the receipt of final art approval and complete order instructions – not when an order is submitted. Art that is not output-ready usually requires additional lead time. Always allow time to acquire art and proof approval. Packaging or custom die requirements may also increase lead time.