CounterPoint® | Custom Counter Mats

Call (800) 270-3538

Lead Time & Rush Services

Lead Time

RECOMMENDED
6-DAY
FREE PDF "Paper" Proof sent
with approval required.
(7 days for Window)
STANDARD
5-DAY
FREE PDF "Paper" Proof
for reference ONLY.
(6 days for Window)
RECOMMENDED
5-DAY Reorder
FREE PDF "Paper" Proof sent
with approval required.
(6 days for Window)

Production begins the business day following receipt of PO and approved, output-ready art. Production lead times are based on orders up to 5,000 pieces. For larger quantities, call for production times. Art that is not output-ready requires additional lead time. Window mats require one additional day for production. Custom dies require 3 additional work days. Packaging requires additional production time determined by the type of packaging required.

Order with Production Proof: Production time following proof approval is 5 days, 6 days for Window products. Rush options are available.

Rush Services

Need something in a hurry? You can always count on CounterPoint®

Contact us for order verification. All order details, including PO, output-ready art, shipping instructions, and payment arrangements must be received by Noon Pacific Standard Time (3pm EST). Art must conform to our Art Checklist.

FREE PDF "Paper" Proof sent for reference ONLY. Add one day or $50 for PDF approval if required. Quantities over 5,000 may incur additional charges – call for details.

Rush charges cover any special handling, overtime, and other factors necessary to meet a rush schedule. Order changes made after an order is submitted will affect delivery dates and rush charges may be incurred to maintain scheduled ship date. Additional rush charges, when required, are $50 (minimum) per day rushed.

Important Note: Lead times and rush charges are based upon the receipt of final art approval and complete order instructions — not when an order is submitted. Art that is not output ready usually requires additional lead time. Always allow time to acquire art and proof approval. Packaging or custom die requirements may also increase lead time.

CounterPoint® is recognized as a reliable counter mat manufacturer. We consistently meet deadlines and keep pace with the most demanding schedules. As long as our artwork guidelines are observed and customers appreciate that equipment, personnel, and material can sometimes cause unforeseen delays, CounterPoint® will continue to provide superior product turnaround. While production times cannot be guaranteed, CounterPoint® operates on a scheduling system that accounts for factory loading and job size with all rush requests reviewed and approved on a case-by-case basis. For calculation purposes, standard lead time and rush charges are based on orders of 5,000 pieces or less. Add one additional production day for each 10,000 pieces ordered over the base 5,000.

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